Last updated: May 10, 2024

About are services

Due to the nature of our services, we do not offer refunds once the service has been initiated and the work has commenced. However, if you cancel your service before work has begun, you may be eligible for a refund of any pre-paid fees, minus any applicable processing fees.

Website Development, Graphic Design, Digital Marketing and Logo design

We offer a satisfaction guarantee. If you are not satisfied with the initial deliverables provided, you may request revisions until you are satisfied. If, after revisions, you remain unsatisfied and can demonstrate that we have not met the agreed-upon specifications, we may consider a partial refund on a case-by-case basis.

Return of Deliverables

Digital Marketing Services

There are no physical products to return for digital marketing services.

How to Request a Refund or Return

To request a refund or return, please follow these steps:

Provide Details

Clearly explain the reason for your request and provide any relevant information or evidence to support your claim.

Resolution

We will review your request promptly and respond with a decision. If your request is approved, we will initiate the refund process or work with you to resolve any issues.

Exceptions

Force Majeure

We are not responsible for any delay, disruption, or failure to deliver services due to circumstances beyond our control, such as natural disasters, strikes, or acts of government.

Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

• Email:    contact@dechains.com
• Phone: +61 2 7251 1893 / +61 2 7252 5115 / +44 748-889-7270

By using our services, you acknowledge and agree to the terms of this Refund and Return Policy. We reserve the right to modify this policy at any time, and any changes will be posted on our website with an updated effective date.